Welcome to Nova! 💙 We hope that you will have a blast here with us and that you will want to be a part of our community and continue building the positive aura that has become our hallmark! We are kind to one another, and are proactive in creating a happy place where everybody feels welcome and included. ❤️
Cancellation and course changes
You always have 14 days to change your mind after you book a course. After 14 days, the course is non-refundable since we have reserved a spot in the class just for you. However you can change your registration to another class or make up for any classes you've missed on another day, subject to space availability! 🌟 If you need help with cancellation or course changes, email us at firstname.lastname@example.org.
If you can't continue the course due to illness, injury or some other reason and you have a doctor's certificate, you can get an extended period of time to make up for the missed classes, or get 50% of the tuition refunded for the classes that you will be missing. Email your doctor's certificate to email@example.com and we will help you! 💎
Check that your email is correct
You will get a confirmation email, digital key, invoice/receipt and information about the courses to the email address that is linked to your account in our booking system Agendo. Make sure that the address is correct! If you choose to create you account via Facebook, the syncronised email will be the same email that you have registered on Facebook. If you want to change that, you can do so by changing the address in Facebook, log out and then back in again and it will get updated in Agendo.🐬
The information that you submit to our booking system Agendo - or Simple Signup if you book an intro class - (name, address, ID-number, phone number, email address and profile picture from Facebook if you have linked your account) will be saved in the system for two years after your last active course. In order for us to improve and update the class curriculum in the best possible way, we also save information about your previous courses and attended classes. If you would like to see the information or have it removed, send us an email to firstname.lastname@example.org.
Similar to our courses, you have 14 days to change your mind after booking an event! After 14 days, the booking is binding but you can change your booking to another day when the studio is available. Contact us at email@example.com and we will help you change the reservation!